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  Trek Customer Support!
Posted by: jonboy1066 - 02-25-2017, 08:45 PM - Forum: General - Replies (8)

Having a great experience with Trek's customer support recently.

Last ride, I noticed nasty cracking noises coming from my frame while doing the drops on Thick n Creamy... so last Saturday after a long fight with my bike, vices sockets, hammers and bolts I stripped down the frame and discovered that all my pivot bearings were either rusty, or seized or both, and one bearing was seized to a pivot bolt. 




So I went online to Trek's customer support and got into a live chat with a guy called Ian who was really helpful, immediately emailed me the tech drawings of my bike so that I could get the bearing numbers and part number of the knackered bolt.

Off to my LBS who ordered the replacement bolt and online to MB bearings to order the pivot bearing kit.


By today, all the bits had arrived and I finally had the time to put the bike back together... so I started.

Got almost to the end of the job when I was doing up a pivot bolt that joins the chainstays to the seat tube .. the tech drawings and the bolt all said to torque up to 34nm/300in-lbs .. which seemed like a lot to me and my wrench only goes up to 24nm, so I set it to 20 and thought I'd see how it went.

The bloody bolt sheared!!!  Angry


So... got the part number & rang my LBS, but they couldn't order it till Monday. Then thought I'd give Trek Support a try, to see if they could help...

This was the Live Chat Convo:


How good is that!!!

Then I went to rebuild the rest of the bike and think I've lost a couple of washers, back on to customer support and the UK office was closed, nevermind, you get put through to Wisconsin, who emailed the transcript of my washer request to UK and said they'll send me a pair of washers too!!

Very chuffed with the customer support!

Makes an amateur mechanic like me a lot more able to do the big scary jobs.

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  This would have made me turn up to school
Posted by: Skid - 02-22-2017, 06:27 PM - Forum: General - Replies (2)
How awesome is this, as said this would have got me to school instead of larking around in the woods.

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  Surrey hills Sunday 26th Feb
Posted by: Skid - 02-20-2017, 04:59 PM - Forum: Rides - Replies (11)

The skids are riding a 25-30k route around Surrey hills this Sunday, it's a lot more hill than around here, and has some of the best trails of anywhere I've ridden.
Meet in the car park next to the holmbury YHA ready to ride 9:30.
Radnor Ln, Dorking, RH5 6NW

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  Bearing Press?
Posted by: jonboy1066 - 02-18-2017, 09:19 PM - Forum: Pitstop - Replies (2)

Well that escalated quickly! A quick look at the wheel bearings after I heard strange noises over on my last Surrey Hills ride turned into all the pivot bearings coming out & found to be fecked! And an axel bolt ruined.

I now have ½ a bike for a while until I can get a new bolt and a replacement bearing kit.

The wheel bearings are fine.



I've never removed or fitted bearings before and even with help today from the fitters at work it was a real palaver!

Sooo! I'm a little worried about messing the new ones up when I replace them but the price of a bearing press to fit all 4 different sizes would be more than getting the LBS to do it for me...

I've seen a few homemade presses... but was wondering what your experiences of home made presses were & have you got any pics of yer own?

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  FS OT: 900x900 White Stone Resin Shower Tray
Posted by: Tinc - 02-12-2017, 11:04 AM - Forum: Marketplace - No Replies

Ladies, Gents & the undecided,

Being a numpty of the highest order I recently managed to buy a 900x900 shower tray when I wanted a 800x800.....Doh!

I can return it, but at my cost, so I thought I'd see if anyone wants this one first.

White stone resin 900x900x35x28kg shower tray with outlet centred on one side.
Brand new, still in wrapping.
RRP £199, I paid £85, but I'm only want to cover the cost of the replacement, so only £78 collected from Chatham/Maidstone area - meet up or I'll deliver if it's sensible.

pm or tincATtadburnDOTcoDOTuk

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  Appledore Military Canal
Posted by: jono_1uk - 02-07-2017, 07:07 PM - Forum: Reviews (venues) - Replies (4)

Being originally northern i dont really know all the places down here anyone ever ridden  Appledore Military Canal ?  need somewhere near to blast as a fitness run 
is it as i imagine, a canal towpath?


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  Anybody know
Posted by: Laggingbehind - 01-30-2017, 05:34 PM - Forum: General - Replies (7)

Someone with a big hammer who wants to pay a visit to the company who have just officially gone tits up owing me £3000 grrrr

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  Blean ride Sunday 29th Jan 9:30
Posted by: Skid - 01-24-2017, 09:30 AM - Forum: Rides - Replies (10)

Myself and Mrs Skid will be riding blean this Sunday. Planning a 25-30k ride for about 3 hours.
Park in oaks park road CT2 9DP , drive into oaks park up the road turn left at the t junction which leads into a dead end, we're be parked there in a blue transit van.
We park here as the main woods carpark has a height barrier.

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  Awesome Surrey Hills Ride Today.
Posted by: jonboy1066 - 01-23-2017, 08:19 PM - Forum: General - Replies (20)

Awesome ride today! All over Holmbury & Pitch Hills

Achieved my target of putting together a complete run of Thick n Creamy without hesitation, looking a fool on the steep bit or missing out the drops! Room for improvement on the bottom section but for now I'm chuffed to bits! Also knocking on the door of a Sketchy Strava Group top 10 on there! Lol

My mate had more than his fair share of mechanicals... but it was nice for me not to be "that guy" this time.

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  Mech hanger alignment tool
Posted by: paul_f - 01-21-2017, 10:01 AM - Forum: Pitstop - No Replies

Just bought an X tools rear mech hanger tool from chain reaction


Was surprised how far out all my bikes were. Only taken for a short ride and in the bike stand, but much quieter now.

Wanted the park tool DAG 2.2 but everywhere was out of stock. Apparently none in the country until mid Feb

The x tools version has some play in the shaft but had a hex grub screw to take out the play. Strong enough that I could bend it back into spec

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